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Utility Billing Division

The Utility Billing Division’s main responsibility is to bill and collect for water service, sewer service, sanitation service and provide quality customer service to the residents of Pharr. The Utility Billing Division sends out bills once a month via mail.

Location

City of Pharr – City Hall
118 S Cage Blvd, 1st Floor
Pharr, TX 78577

Hours of Operation

Monday – Friday 7:30am – 5pm

Mailing Address

P.O. Box 1729
Pharr, TX 78577

956-402-4151 – Phone
956-475-3460 – Fax

Utility Payment Options

Online:
In Person

Pharr City Hall
118 S Cage, 1st Floor
Pharr, TX 78577

Drive-Thru Hours:
Monday – Friday  7:30am – 6:00pm

By Mail

Water Billing Department
P.O. BOx 1729
Pharr, TX 78577

Payment Substations
Guzman’s Insurance

300 E Expressway 83, Suite D
Pharr, TX 78577

Monday – Friday
8:30am – 5:30pm

Junior’s Supermarket

6501 S Cage Blvd
Pharr, TX 78577

Monday – Sunday
7:00am – 10:00pm

Water Department Drive Thru
By Phone

Automatic Payment Response System: 956-402-4729

You will need to have your MasterCard, Visa, Discover Card, or personal check and water bill account number available.  Your one-time payment will be posted to your account the following business day.

By Automatic Clearing House (ACH)

Customers have the option to pay their bill via bank draft each month. Contact the Billing Division at 956-402-4151 for more information.

For Customer Service or questions on your bill, please call 956-402-4151

NEW:  Monthly Sanitation Service Rates Increase Effective April 2015

Click link for more information and to read ordinance  Sanitation Service Rates O-2015-09 (694 downloads)

Disconnection of Water Service

Disconnection of service can be made in person, by mail, fax or email.  Just fill out the  Cut-Off Request (1356 downloads) form and send it with a copy of a picture ID of the account holder.  Please make sure to include a forwarding address in your request.

Mail to:  City of Pharr – Billing, P.O. Box 1729 – Pharr, TX 78577

Fax to:  (956) 475-3460

Email to:   [email protected]

Rates & Fees

Water

Base Fee Water Rate
Meter Size $1.65 per 1,000 gallons 0-19,999
5/8″ or 3/4″ $16.01 $1.70 per 1,000 gallons 20,000+
1″ $16.01
1.5″ $16.01
2″ $26.00
3″ $36.00
4″ $55.00
6″+ $90.00

Sewer

Base Fee Rate
$14.55 $0.98 per 1,000 gallons as of 11/01/2008

 

Senior Citizens

Base Fee Rate
Water $7.28 $1.49 per 1,000 gallons
Sewer $6.31 $0.61 per 1,000 gallons

Commercial Utility Rates

Commercial Water

Base Fee Water Rate
Meter Size $1.70 per 1,000 gallons 0-19,999
5/8″ or 3/4″ $22.50 $1.85 per 1,000 gallons 20,000+
1″ $22.50
1.5″ $22.50
2″ $26.00
3″ $36.00
4″ $55.00
6″+ $90.00

Commercial Sewer

Base Fee* Rate
$22.97 $1.30 per 1,000 gallons as of 11/01/2008

*Base Fee = $24.47 for North Alamo Water Supply Customers

Click link for more information and to read ordinance Sewer Fees NAWSC O-2014-19 (749 downloads)

Water Meter Pricing

Water Meter Pricing
5/8″ or 3/4″ $450.00
1″ $700.00
1.5″ $1,050.00
2″ $2,000.00
3″ $3,750.00
4″ $5,300.00
6″+ $6,100.00

Water Meter Fees – Outside City Limits

New Account Deposits

New Account Type Deposit Amount
Residential $100.00
Commercial $150.00
Renters/Tenants $150.00

Traveling Meters

Traveling Meters
$325.00 Deposit & $30.00 Installation Fee

*Call 956-402-4300 to check for availability*

Contact Us

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