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(1)Communications Supervisor and (4) Communication Officers

Our division works 24 hours a day, 7 days a week, and 365 days a year. We are staffed with Communications Officers that each work 12 hour shifts. We are divided into 4 shifts to provide service for the entire City of Pharr. Our goal here at the Communication Center is based on response of the closest available units required to control a situation. All officers involved in the dispatch and response process must base initial judgments on both received information and potential risk. The timely response and effective management of EMS, rescue and fire control situations represents the most immediate priority of our department.

Pharr Fire Communication Officers operates from the National Emergency Fire Dispatch Protocol. This protocol provides good questioning skills when a 911 call is received. When making a 911 call to the Pharr Fire Department you will be asked immediately these four questions:

 

These questions will help provide us with the information that we need so help can be sent right away. This will not only help us the Communication Officer but also provide good customer service to the citizen of Pharr.

kennith-ennis-fire-comms-supervisor
Kennith Ennis
Communications Supervisor

Kenneth Ennis has 17 years in public safety and 16 in 9-1-1 and Public Safety Communications

He public service career started as a volunteer firefighter at the age of 17 in 2000 with the Donna Fire Department. While volunteering he became a Communications Officer in 2001 with the Edcouch Police Department. Kenneth eventually became the Communications Supervisor in 2002

In 2005 he became a Communications Officer with the Pharr Fire Department and within 6 months became the communications supervisor. During his time with the Pharr Fire Department he created the first Tactical Dispatching program in the RGV. This was made possible by having FD communication officers respond to major brush/wildland fires within the region. He has been able to have the agency listed as state resources with T.E.R.T. (Telecommunicator Emergency Response Team)

In 2009, he was offered a position with the Lower Rio Grande Development Council (LRGVDC) 9-1-1 Department as their Emergency Training Coordinator. He was responsible for ensuring 250 telecommunicators valley wide received the appropriate training in regards to the answering of 9-1-1 services. During his time with LRGVDC 9-1-1 he became the Southern Region T.E.R.T president, became a Nationally Certified Communications Unit Leader (COML), and sat on various boards.  It was one of these boards that he helped make the dispatcher/communications officer profession a licensed profession instead of a certificate profession.

In 2012 he graduated from the LRGVDC Mission Police academy as salutatorian in my class as a Peace Officer. It was through this that he began a Career as a Reserve Officer with Donna PD. He is also a reserved Peace Officer for Donna ISD PD, and Brooks County PD

In late 2012 Mr. Ennis was offered a position as Communications Supervisor with the only regional communications center in the valley known as FIRECOMM. He accepted the position and is currently the Firecomm Communications Supervisor.

Mr. Ennis hold the following certifications:

  • TCOLE Master Telecommunicator
  • TCOLE Basic Peace Officer
  • TCOLE Instructor
  • Communications Training Officer (CTO)
  • Fire Communications Instructor
  • Emergency Fire Dispatcher
  • Emergency Tele-communicator
  • Disaster Communications
  • Tactical Dispatcher
  • T.E.R.T. Instructor
  1. WHAT IS THE ADDRESS OF THE EMERGENCY?
  2. WHAT IS THE PHONE NUMBER YOU ARE CALLING FROM?
  3. WHAT IS YOUR NAME?
  4. TELL ME EXACTLY WHAT HAPPENED.
  5. ARE YOU SAFE AND AWAY FROM DANGER?

These questions will help provide us with the information that we need so help can be sent right away. This will not only help us the Communication Officer but also provide good customer service to the citizen of Pharr.

DIAL 911 FOR EMERGENCIES

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