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The Communications Division includes (1) Communication Supervisor and (4) Communications Officers

Communications Division

Our division works 24 hours a day, 7 days a week, and 365 days a year. We are staffed with Communications Officers that each work 12 hour shifts. We are divided into 4 shifts to provide service for the entire City of Pharr. Our goal here at the Communication Center is based on response of the closest available units required to control a situation. All officers involved in the dispatch and response process must base initial judgments on both received information and potential risk. The timely response and effective management of EMS, rescue and fire control situations represents the most immediate priority of our department.

Pharr Fire Communication Officers operates from the National Emergency Fire Dispatch Protocol. This protocol provides good questioning skills when a 911 call is received. When making a 911 call to the Pharr Fire Department you will be asked immediately these four questions:

1. What’s the address of the Emergency?

2. What’s the phone number you’re calling from?

3. What‘s your name?

4. Tell me exactly what happened.

These questions will help provide us with the information that we need so help can be sent right away. This will not only help us the Communication Officer but also provide good customer service to the citizen of Pharr.


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