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Division Administration
956-402-4100/Fax 702-5313		 Extension Numbers
City Manager Elected Officials 1004, 1007, or 1003
Deputy City Manager City Projects, Emergency Management, Personnel 1004, 1007, or 1003
Mayor & Commissioners Council Meetings; sets the Policies for the operation of the city’s government 1003, 1007
City Clerk Agendas and Minutes, Code of Ordinances, City Elections, Public Information Requests, Liquor Permits, Outdoor event permits, Taxicab permits, drilling permits for oil or gas wells 1003, 1007, or 1008
Vital Statistics Birth & Death Records, burial transit permits, Acknowledgment of Paternity 1008, 1003
Records Management Retention schedules, records inventory forms, destruction forms 1008, 1003
Division Bridge
956-402-4660/Fax 781-1473		 Extension Numbers
Administration Crossings & Revenues reports; Bridge Board meetings; Tolls, Infrastructure Projects (U.S. and Mexico), Marketing/Promotion, Public Relations/Bi-National Coordination, Foreign Investment Opportunities 6100
Division Communications FD
956-402-4444 / PD 956-402-4700		 Extension Numbers
Administration Director of Communications / Admin / Supervisors 4447/4448/4449/4704
Emergency Management Speak to OEM about review of Emergency Plans / response / preparedness to major incidents 4448
Police Communications 911 emergency calls; requests for POLICE assistance; radio dispatch 4700
Fire Communications Emergency calls for the Cities of Pharr / Lin San Manuel / Progreso, after hour public works/utilities calls, Fire Alarm calls, bee attacks, medical calls, elevator emergency calls, after hour fire prevention calls, Fire Communication related questions, Fire Report availability questions 4444/4445/4446
Divisions Development Services
956-402-4242/Fax 702-5369		 Extension Numbers
Planning & Zoning Conditional Use Permits (CUP’s), Commercial Lot Setbacks, Variances, Property Zoning/Re-Zoning Issues, Annexations, Right-of-Way / Easement Projects, Subdivisions 1402, 1405
Building Safety Building/Construction Permits, Outdoor Sales, Residential Lot Setbacks, Certificate of Occupancy, Contractor’s Registration, Garage Sales 1704, 1703, 1701
Code Compliance and Health Services Building Condemnation/Demolition, Business in Residential Areas, Care of Premise, Illegal Dumping, Junked Vehicles, Signs in Violation of City Ordinance, Street Lights out, Weedy Lots, Mowing Liens, Dilapidated Structures, Parking on Grass, Unsanitary Living Condition. Food safety inspections, Health Review Plan, Restaurant Consultation, Health Permits. 1505, 1504, 1507
Divisions Development and Research Center
956-402-4651/Fax 223-2052		 Extension Numbers
Administration Speak to Library Branch Manager. Information regarding building maintenance and library hours. 4631
Circulation Contact to obtaining a Pharr library card. Information on items checked out at the Development and Research Center. General Information such as return dates, fines and holds. Coordinates the use of study rooms and conference rooms at the Development and Research Center. 4632, 4633
Children’s Coordinates activities for children such as story times, arts and crafts, movie days and toddler time. 4634, 4635
Division Engineering
956-402-4221/Fax 702-5363		 Extension Numbers
Construction contracts, preparation of bid contract documents, bid openings, management of city projects, GIS, CADD GIS 1404, EIT 1411, Admin Asst. 1402, Director 1414
Divisions Finance Department
956-402-4150/Fax 702-5318		 Extension Numbers
Accountants Accounting, financial reporting, budgetary control, cash/debit management, investments, travel expense reports 1905, 1906, 1907, 1908, 1912
Accounts Payable Checks, process bills for payment, post all charges & expenditures 1903, 1902
Divisions Fire Department
956-402-4400/Fax 475-3433		 Extension Number
Prevention Burn Permits, Fire Inspections, Alarm Permits/Renewals, Fire Prevention Presentations, Fire Plans, Trainings on fire extinguishers/smoke detectors, fire station locations, Business requirements for adequate fire protection, scheduling fire inspections, speak to Fire Marshals/Inspectors, Fire Fest, Request of Fire Reports, Station Tours, Reserve Training Room-3rd Floor 3010 (Primary Ext. for dept. calls)
Suppression Speak to Asst. Chief/Deputy Chief/Lieutenants, Firefighters, schedule appt. times for Asst. Chief/Deputy Chief, Dept. Fleet repairs/questions, Department offered training, become volunteer Fire Fighter 3009 (secondary ext. for dept. calls)
Administration Firefighter training, speak to Chief, City Hall maintenance & repairs, City Hall Custodians 3008
Divisions Golf Course
956-402-4545/Fax 702-2536		 Extension Numbers
Pro Shop Assist of Members with setting up Tee-Times/ New Memberships/ Pro Shop merchandise sales/ Tournament Information/ Golfing Fees 4201
Snack Bar Snack Bar/ Breakfast tacos/ Lunch Specials 4204
Clerk Assist to any rental hall information/ Tournament invoicing/ Admin Asst. Myra Ledezma 4206
Director Responsible for the overall operation of the Golf Course 4237
Administration Golf Course Superintendent Eduardo Lopez, Golf Course Manager Michael Fernuick, 4205, 4210
Division Grants Management & Community Dev.
956-402-4190/Fax 702-5363		 Extension Numbers
Community Development Administration and implementation of the U.S. Department of Housing and Urban Development Block Grant (CDBG) program. 1603, 1604
Sewer Tap Loan applications/payments, Housing Payments, Housing Program waiting list, Valley Metro Transit public information. 1604, 1604
Section 3, Affirmatively Furthering Fair Housing, and Title VI compliance. Oversight of CDBG award funds to subrecipients. 1603, 1604
Grants Grant Applications, Grant Management, Compliance & Reporting, and Assist City Departments with grant opportunities. 1605, 1602
Division Human Resources
956-402-2600/Fax 783-0731		 Extension Numbers
HR Can assist you with any questions or concerns you may have or direct your call to the appropriate Coordinator/Specialist. Secretary 1112
HR Questions, concerns on City Policy, FMLA, Retirement (TMRS), Civil Service, New Hire Orientation, Background checks, Drug screening results, Employment offers, Employee Celebrations, Job/Career Fairs, Personnel Action forms. HR Coordinator 1102 HR Specialist 1104
Risk Management Questions, concerns regarding Post accidents/Injury on duty, Workers comp, Insurance coverage and Benefits. Risk Coordinator 1105 Benefits Specialist 1107
Payroll Questions, concerns regarding Payroll, Kronos, Clearance letters, Employment Verification, Employee of the Month, leave requests, Calendars, W-4’s, Change in Direct Deposit. Payroll Coordinator 1103 Payroll Specialist 1113
Director Responsible for the overall operation of the Human Resources Department. HR Director 1101
Division Information Technology
956-402-4900/Fax 702-5313		 Extension Numbers
Tech Support Support for all phone services, network, webpage, internet services and all applications. Coordinates all technology purchases. Submit work orders at [email protected] City issued picture ID’s 4900
Radio Services Coordinates repairs and support for both public safety communications centers and operation of Technology and Communications Support Vehicle. 4900
Division Library
956-402-4650/Fax 787-5410		 Extension Numbers
Administration Speak to Library Director. Information regarding building maintenance and library hours. Questions regarding library collections. Calls to become a library volunteer. 4604, 4607, 4605
Circulation Contact to obtaining a Pharr library card. Information on items checked out at the Pharr Memorial Library. General Information such as return dates, fines and holds. 4606, 4603, 4619
Reference Contact for use of study rooms and conference room at the Pharr Memorial Library. General information of this department. 4608, 4620, 4631
Children’s Coordinates activities for children such as story-times, arts & crafts, movie days and toddler time. Plans and visits with other educational entities in the city of Pharr. 4610, 4612
Division Parks & Recreation
956-402-4550/Fax 781-3102		 Extension Numbers
Admin Park maintenance, building maintenance, recreation, adult athletics, and the aquatic center. Provide registration information, collect fees, and promote programs, and special events. 4235, 2362,2365
Pharr Aquatic Center Promote programs such as public swimming; learn to swim classes, hours of operation, and special events. 2367
Athletics Athletic Programs, Cross fit, Youth programs, Boxing 4230
Divisions Pharr Events Center
956-402-4500		 Extension Numbers
Rentals Rental Information & Rental Contracts, Pricing on all upcoming events 4501
Divisions Pharr Economic Development Corp.
956-402-4332		 Extension Numbers
Economic Development & PEDC Board of Directors Meetings 1300
Business Retention 1300
Ribbon Cuttings/Grand Openings 1303/1302
Divisions Pharr Media
956-402-4920/Fax 702-5313		 Extension Numbers
Pharr Television Broadcast official city meetings, interview with elected officials and city administrators, and document the historic successes of the HUB-City 4920
Media Relations Arrange press conferences, press releases and work with local news outlets to share stories of the City of Pharr 4920
Special Events Organize Pharr’s annual events: Hub-Phestival, Veterans Day Parade & Fireworks, Christmas fiesta/lighted parade, Diez y Seis De Septiembre Festival, Independence Day Festival, 4920
Divisions Police Department
956-402-4700/Fax 784-7844		 Extension Numbers
Communications 911 emergency calls; requests for POLICE assistance; radio dispatch. These extensions are for non-emergency calls only, not 911. 7700/7701/7702/7703 Non-emergency Ext.
Records Merging of Offense, Incident, and Supplement Reports. Data Entry/Warrants, Protective Orders, Arrest reports, Alarm billing and payments. Prepare open records request reports for custodian of records. 4746, 4749, 4754
Investigations Calls for Investigators (Juvenile, Auto Theft, Persons/Property Crimes, Narcotics, Gang Investigator), Case Assignment, Cases Submitted to DA’s Office. Cases Submitted to Juvenile Detention. Crime Victims (Joe Dimas) 4832 and(Mario Garza) 4831, Human Trafficking (Jessica Garcia) 4828, Protective Orders (Allan Cantu) 4829, First Offender Program (Maritza Lara) 4830 4735, 4721 Investigations Division
Administration Answer Calls for Chief of Police and/or his Asst. Chief(s) of Police. Make appointments for Chief. Correspond with Citywide department and other Law Enforcement Agencies; accept subpoenas from Federal, State or District agencies. Maintain all seizures, financial and annual reports to Justice/Treasury Departments. Burial permits after hours, weekends or holidays. 4819, 4820, 4710
Divisions Public Utilities
956-402-4300/Fax 783-4688		 Extension Numbers
Public Utilities Water leaks, sewer problems, traveling meter installation, leaking fire hydrants, excavation permits for plumbers, manholes Backflow prevention, contractor bacteriological samples, complaints about water, water conservation, low water pressure, lift stations, water treatment plant 2320
Wastewater Plant Wastewater Treatment Plant 2300
Water Treatment Plant Water Treatment Plant 2500
Divisions Public Works
956-402-4350/Fax 702-8664		 Extension Numbers
Administration Transportation-roadway improvements, street cut permits, tire permits 2311, 2312
Animal Control Loose pets, pet traps, licenses for pets (anything related to pets) 2381, 2383
Streets Potholes, road repair maintenance 2403
Service Center Fleet maintenance 2412, 2411
Traffic Safety Traffic signals, traffic signs, graffiti 2314
Recycling Center Keep Pharr Beautiful, sandbags 2402, 2316, 2384
Storm water Drainage concerns, flooding, right-of-way maintenance 2382, 2380, 2385
Divisions Purchasing
956-402-4231/Fax 702-5318		 Extension Numbers
Purchasing Procurement Activities: Bid Solicitations, Purchase, Service, Supply, Construction Contracts, Purchase Orders, P-Card Purchases 1199, 1198, 1909,1904
Divisions Water Department
956-402-4151		 Extension Numbers
Billing Activate new accounts, payments & deposits, questions on water bill, disconnecting water accounts, cut off due to non-payment, payment
plan arrangements, trash can replacement		 1800
Waste Management Brush pick up schedule, trash not picked up 702-0252
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