Department Directory – City of Pharr

Division	Administration 956-402-4100/Fax 702-5313	Extension Numbers
City Manager	Elected Officials	1004, 1007, or 1003
Deputy City Manager	City Projects, Emergency Management, Personnel	1004, 1007, or 1003
Mayor & Commissioners	Council Meetings; sets the Policies for the operation of the city’s government	1003, 1007
City Clerk	Agendas and Minutes, Code of Ordinances, City Elections, Public Information Requests, Liquor Permits, Outdoor event permits, Taxicab permits, drilling permits for oil or gas wells	1003, 1007, or 1008
Vital Statistics	Birth & Death Records, burial transit permits, Acknowledgment of Paternity	1008, 1003
Records Management	Retention schedules, records inventory forms, destruction forms	1008, 1003
Division	Bridge 956-402-4660/Fax 781-1473	Extension Numbers
Administration	Crossings & Revenues reports; Bridge Board meetings; Tolls, Infrastructure Projects (U.S. and Mexico), Marketing/Promotion, Public Relations/Bi-National Coordination, Foreign Investment Opportunities	6100
Division	Communications FD 956-402-4444 / PD 956-402-4700	Extension Numbers
Administration	Director of Communications / Admin / Supervisors	4447/4448/4449/4704
Emergency Management	Speak to OEM about review of Emergency Plans / response / preparedness to major incidents	4448
Police Communications	911 emergency calls; requests for POLICE assistance; radio dispatch	4700
Fire Communications	Emergency calls for the Cities of Pharr / Lin San Manuel / Progreso, after hour public works/utilities calls, Fire Alarm calls, bee attacks, medical calls, elevator emergency calls, after hour fire prevention calls, Fire Communication related questions, Fire Report availability questions	4444/4445/4446
Divisions	Development Services 956-402-4242/Fax 702-5369	Extension Numbers
Planning & Zoning	Conditional Use Permits (CUP’s), Commercial Lot Setbacks, Variances, Property Zoning/Re-Zoning Issues, Annexations, Right-of-Way / Easement Projects, Subdivisions	1402, 1405
Building Safety	Building/Construction Permits, Outdoor Sales, Residential Lot Setbacks, Certificate of Occupancy, Contractor’s Registration, Garage Sales	1704, 1703, 1701
Code Compliance and Health Services	Building Condemnation/Demolition, Business in Residential Areas, Care of Premise, Illegal Dumping, Junked Vehicles, Signs in Violation of City Ordinance, Street Lights out, Weedy Lots, Mowing Liens, Dilapidated Structures, Parking on Grass, Unsanitary Living Condition. Food safety inspections, Health Review Plan, Restaurant Consultation, Health Permits.	1505, 1504, 1507
Divisions	Development and Research Center 956-402-4651/Fax 223-2052	Extension Numbers
Administration	Speak to Library Branch Manager. Information regarding building maintenance and library hours.	4631
Circulation	Contact to obtaining a Pharr library card. Information on items checked out at the Development and Research Center. General Information such as return dates, fines and holds. Coordinates the use of study rooms and conference rooms at the Development and Research Center.	4632, 4633
Children’s	Coordinates activities for children such as story times, arts and crafts, movie days and toddler time.	4634, 4635
Division	Engineering 956-402-4221/Fax 702-5363	Extension Numbers
	Construction contracts, preparation of bid contract documents, bid openings, management of city projects, GIS, CADD	GIS 1404, EIT 1411, Admin Asst. 1402, Director 1414
Divisions	Finance Department 956-402-4150/Fax 702-5318	Extension Numbers
Accountants	Accounting, financial reporting, budgetary control, cash/debit management, investments, travel expense reports	1905, 1906, 1907, 1908, 1912
Accounts Payable	Checks, process bills for payment, post all charges & expenditures	1903, 1902
Divisions	Fire Department 956-402-4400/Fax 475-3433	Extension Number
Prevention	Burn Permits, Fire Inspections, Alarm Permits/Renewals, Fire Prevention Presentations, Fire Plans, Trainings on fire extinguishers/smoke detectors, fire station locations, Business requirements for adequate fire protection, scheduling fire inspections, speak to Fire Marshals/Inspectors, Fire Fest, Request of Fire Reports, Station Tours, Reserve Training Room-3rd Floor	3010 (Primary Ext. for dept. calls)
Suppression	Speak to Asst. Chief/Deputy Chief/Lieutenants, Firefighters, schedule appt. times for Asst. Chief/Deputy Chief, Dept. Fleet repairs/questions, Department offered training, become volunteer Fire Fighter	3009 (secondary ext. for dept. calls)
Administration	Firefighter training, speak to Chief, City Hall maintenance & repairs, City Hall Custodians	3008
Divisions	Golf Course 956-402-4545/Fax 702-2536	Extension Numbers
Pro Shop	Assist of Members with setting up Tee-Times/ New Memberships/ Pro Shop merchandise sales/ Tournament Information/ Golfing Fees	4201
Snack Bar	Snack Bar/ Breakfast tacos/ Lunch Specials	4204
Clerk	Assist to any rental hall information/ Tournament invoicing/ Admin Asst. Myra Ledezma	4206
Director	Responsible for the overall operation of the Golf Course	4237
Administration	Golf Course Superintendent Eduardo Lopez, Golf Course Manager Michael Fernuick,	4205, 4210
Division	Grants Management & Community Dev. 956-402-4190/Fax 702-5363	Extension Numbers
Community Development	Administration and implementation of the U.S. Department of Housing and Urban Development Block Grant (CDBG) program.	1603, 1604
	Sewer Tap Loan applications/payments, Housing Payments, Housing Program waiting list, Valley Metro Transit public information.	1604, 1604
	Section 3, Affirmatively Furthering Fair Housing, and Title VI compliance. Oversight of CDBG award funds to subrecipients.	1603, 1604
Grants	Grant Applications, Grant Management, Compliance & Reporting, and Assist City Departments with grant opportunities.	1605, 1602
Division	Human Resources 956-402-2600/Fax 783-0731	Extension Numbers
HR	Can assist you with any questions or concerns you may have or direct your call to the appropriate Coordinator/Specialist.	Secretary 1112
HR	Questions, concerns on City Policy, FMLA, Retirement (TMRS), Civil Service, New Hire Orientation, Background checks, Drug screening results, Employment offers, Employee Celebrations, Job/Career Fairs, Personnel Action forms.	HR Coordinator 1102 HR Specialist 1104
Risk Management	Questions, concerns regarding Post accidents/Injury on duty, Workers comp, Insurance coverage and Benefits.	Risk Coordinator 1105 Benefits Specialist 1107
Payroll	Questions, concerns regarding Payroll, Kronos, Clearance letters, Employment Verification, Employee of the Month, leave requests, Calendars, W-4’s, Change in Direct Deposit.	Payroll Coordinator 1103 Payroll Specialist 1113
Director	Responsible for the overall operation of the Human Resources Department.	HR Director 1101
Division	Information Technology 956-402-4900/Fax 702-5313	Extension Numbers
Tech Support	Support for all phone services, network, webpage, internet services and all applications. Coordinates all technology purchases. Submit work orders at [email protected] City issued picture ID’s	4900
Radio Services	Coordinates repairs and support for both public safety communications centers and operation of Technology and Communications Support Vehicle.	4900
Division	Library 956-402-4650/Fax 787-5410	Extension Numbers
Administration	Speak to Library Director. Information regarding building maintenance and library hours. Questions regarding library collections. Calls to become a library volunteer.	4604, 4607, 4605
Circulation	Contact to obtaining a Pharr library card. Information on items checked out at the Pharr Memorial Library. General Information such as return dates, fines and holds.	4606, 4603, 4619
Reference	Contact for use of study rooms and conference room at the Pharr Memorial Library. General information of this department.	4608, 4620, 4631
Children’s	Coordinates activities for children such as story-times, arts & crafts, movie days and toddler time. Plans and visits with other educational entities in the city of Pharr.	4610, 4612
Division	Parks & Recreation 956-402-4550/Fax 781-3102	Extension Numbers
Admin	Park maintenance, building maintenance, recreation, adult athletics, and the aquatic center. Provide registration information, collect fees, and promote programs, and special events.	4235, 2362,2365
Pharr Aquatic Center	Promote programs such as public swimming; learn to swim classes, hours of operation, and special events.	2367
Athletics	Athletic Programs, Cross fit, Youth programs, Boxing	4230
Divisions	Pharr Events Center 956-402-4500	Extension Numbers
Rentals	Rental Information & Rental Contracts, Pricing on all upcoming events	4501
Divisions	Pharr Economic Development Corp. 956-402-4332	Extension Numbers
	Economic Development & PEDC Board of Directors Meetings	1300
	Business Retention	1300
	Ribbon Cuttings/Grand Openings	1303/1302
Divisions	Pharr Media 956-402-4920/Fax 702-5313	Extension Numbers
Pharr Television	Broadcast official city meetings, interview with elected officials and city administrators, and document the historic successes of the HUB-City	4920
Media Relations	Arrange press conferences, press releases and work with local news outlets to share stories of the City of Pharr	4920
Special Events	Organize Pharr’s annual events: Hub-Phestival, Veterans Day Parade & Fireworks, Christmas fiesta/lighted parade, Diez y Seis De Septiembre Festival, Independence Day Festival,	4920
Divisions	Police Department 956-402-4700/Fax 784-7844	Extension Numbers
Communications	911 emergency calls; requests for POLICE assistance; radio dispatch. These extensions are for non-emergency calls only, not 911.	7700/7701/7702/7703 Non-emergency Ext.
Records	Merging of Offense, Incident, and Supplement Reports. Data Entry/Warrants, Protective Orders, Arrest reports, Alarm billing and payments. Prepare open records request reports for custodian of records.	4746, 4749, 4754
Investigations	Calls for Investigators (Juvenile, Auto Theft, Persons/Property Crimes, Narcotics, Gang Investigator), Case Assignment, Cases Submitted to DA’s Office. Cases Submitted to Juvenile Detention. Crime Victims (Joe Dimas) 4832 and(Mario Garza) 4831, Human Trafficking (Jessica Garcia) 4828, Protective Orders (Allan Cantu) 4829, First Offender Program (Maritza Lara) 4830	4735, 4721 Investigations Division
Administration	Answer Calls for Chief of Police and/or his Asst. Chief(s) of Police. Make appointments for Chief. Correspond with Citywide department and other Law Enforcement Agencies; accept subpoenas from Federal, State or District agencies. Maintain all seizures, financial and annual reports to Justice/Treasury Departments. Burial permits after hours, weekends or holidays.	4819, 4820, 4710
Divisions	Public Utilities 956-402-4300/Fax 783-4688	Extension Numbers
Public Utilities	Water leaks, sewer problems, traveling meter installation, leaking fire hydrants, excavation permits for plumbers, manholes Backflow prevention, contractor bacteriological samples, complaints about water, water conservation, low water pressure, lift stations, water treatment plant	2320
Wastewater Plant	Wastewater Treatment Plant	2300
Water Treatment Plant	Water Treatment Plant	2500
Divisions	Public Works 956-402-4350/Fax 702-8664	Extension Numbers
Administration	Transportation-roadway improvements, street cut permits, tire permits	2311, 2312
Animal Control	Loose pets, pet traps, licenses for pets (anything related to pets)	2381, 2383
Streets	Potholes, road repair maintenance	2403
Service Center	Fleet maintenance	2412, 2411
Traffic Safety	Traffic signals, traffic signs, graffiti	2314
Recycling Center	Keep Pharr Beautiful, sandbags	2402, 2316, 2384
Storm water	Drainage concerns, flooding, right-of-way maintenance	2382, 2380, 2385
Divisions	Purchasing 956-402-4231/Fax 702-5318	Extension Numbers
Purchasing	Procurement Activities: Bid Solicitations, Purchase, Service, Supply, Construction Contracts, Purchase Orders, P-Card Purchases	1199, 1198, 1909,1904
Divisions	Water Department 956-402-4151	Extension Numbers
Billing	Activate new accounts, payments & deposits, questions on water bill, disconnecting water accounts, cut off due to non-payment, payment plan arrangements, trash can replacement	1800
Waste Management	Brush pick up schedule, trash not picked up	702-0252