FAQs
City News
FAQ's
Where can I report a violation?
You can report a code violation through Pharr’s 311 app or submitting a report online. For more information on code violations, please refer to the Pharr Code list of common code violations or visit the City’s Code of Ordinances.
Do I have to leave my name and number or email address when I report a possible violation?
No, our office receives and investigates both named and unnamed complaints on a daily basis. A person who makes a complaint may remain anonymous
How do I know my complaint was acted upon?
If you called in a complaint and do not see any results, please call us again. Our staff will gladly check the computer records and inform you of the status of your report or put you directly in touch with the assigned code inspector.
What are the enforcement procedures?
The City is divided into geographic districts with a Code Compliance Officer assigned to each district. The Code Compliance and Health Field Services Division receives complaints from a community source or a proactive basis. Our goal is to encourage both owners and tenants to voluntarily comply and eliminate any violations. When a code violation is reported the process follows this process:
What happens if I’m in violation?
First, if there is a suspected violation, the assigned code inspector will take various steps to make sure you are aware of the violation. They may leave their business card or an informational door hanger at your residence or place of business. Second, if we receive no response from you, a notice of violation will be mailed to the property owner and/or occupant giving a specific amount of time to comply. If you need additional time to correct a violation, please take the time to telephone the code inspector. Our goal is to achieve voluntary compliance through education, communication and cooperation.
My whole neighborhood has violations. Why are you picking on me?
Our code inspectors are tasked with monitoring their entire zone on a routine basis and may have observed your violation at that time. In addition, they respond to any and all complaints that are brought to our attention. If you feel we have missed a violation in your neighborhood, please feel free to call and ask for an inspector to investigate. In no way is this program designed to be used as a selective enforcement tool or to be biased against any one citizen, group or business entity. Our focus is to be fair, consistent and impartial in our regulatory processes.