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Customer Service

Local customer support you can rely on! 

Local Customer Service

Always Here For You.

TeamPharr.Net is proud to offer local customer service support that can take care of all your needs. Whether you’re having an issue with your service or just have a general question; we are always here for you. So anytime you need to reach TeamPharr.Net staff you can give us a call or send us an email and we’ll make sure to get your service back up and running as quickly as possible.

Customer Support Line

Our Customer Support Line representatives are available (Mon-Fri) from 8 A.M. to 5 P.M. Don’t hesitate to give us a call at 956-402-2000 so we can make sure you receive the service that you deserve.

Email

Feel free to email our customer service support team regarding any issues or questions you may have at [email protected].

Project Updates

Project updates are subject to change, if you have any questions please call 956-402-2000

Phase: Estimated Start time: Estimated End Time:
Phase I: Preliminary Network Study Mar 2021 Apr 2021
Phase II: Core Build Oct 2021 Dec 2021
Phase III: South Build Dec 2021 June 2022
Phase IV: Mid Build May 2022 Nov 2022
Phase V: North Build July 2022 Dec 2022

Project Highlights

  • 2.1 Million feet (398 miles) of fiber optic cable.
  • 24,000 residential and business accounts.
  • 1GB (1000Mbps) Internet Speed.

Fast Facts About 1 GB Fiber

  • 1 song (4 minutes, 4 megabyte) = almost instant
  • Web video (5 minutes, 30 megabyte) = almost instant
  • 9-hour audiobook (110 megabyte) = 1 second
  • 45-minute HDTV show (600 megabyte) = 5 seconds
  • 2-hour HD movie (4.5 gigabyte) = 38 seconds
  • Archiving 10 gigabyte of various files = 1 minute 25 seconds (all speeds calculated with download-time)

Closeup samples of an estimated timeline for the different phases on top, and another sample of fiber distribution to a neighborhood on the left.

FAQs

(Frequently Asked Questions)

  • What exactly is TeamPharr.Net?

    TeamPharr.Net is a fiber optic internet service provided by the City of Pharr. Every user can get up to 1GB upload and download speeds that can handle all of your internet needs whether it be for work, school, streaming, or gaming. TeamPharr.Net is sure to give you the best service at the best price compared to other local services.
  • What happens after I sign up?

    After signing up and paying your initial service fee, you will receive a confirmation email welcoming you to TeamPharr.Net. Then, your exterior install will be scheduled; you do NOT have to be home for this. Please just make sure the installation technician can access the necessary areas. Finally, we will schedule your interior installation – you DO have to be present for this part – so you can get set up and have internet at the speed of life!
  • Do I get my own gig?

    Every TeamPharr.Net residential customer will have 1 GB download speeds/ 1GB upload speeds to their home if they choose the Gold Plan for $50.00/month. If customer has opted for Blue Plan $25.00/month, then they will have 500 Mbps download speed/ 500 Mbps upload speed to their home.
  • Can I buy my own equipment?

    TeamPharr.Net includes a router/modem for internet service for all customers but if you’d like to use your own equipment then you definitely can (Some exclusions may apply). If you have any questions regarding equipment and compatibility please contact us at 956-402-2000 or send us an email at [email protected]