Departments Administration
956-402-4100/Fax 956-702-5313
City Manager Elected Officials
Deputy City Manager City Projects, Emergency Management, Personnel
Mayor & Commissioners Council Meetings; sets the Policies for the operation of the city’s government
City Clerk Agendas and Minutes, Code of Ordinances, City Elections, Public Information Requests, Liquor Permits, Outdoor event permits, Taxicab permits, drilling permits for oil or gas wells
Vital Statistics Birth & Death Records, burial transit permits, Acknowledgment of Paternity
Records Management Retention schedules, records inventory forms, destruction forms
Departments Bridge
956-402-4660/Fax 956-223-2013
Administration Crossings & Revenues reports; Bridge Board meetings; Tolls, Infrastructure Projects (U.S. and Mexico), Marketing/Promotion, Public Relations/Bi-National Coordination, Foreign Investment Opportunities
Departments Building & Code Compliance
956-402-2633/Fax 956-702-5369
Building Safety Building/Construction Permits, Outdoor Sales, Residential Lot Setbacks, Certificate of Occupancy, Contractor’s Registration, Garage Sales
Code Compliance and Health Services Building Condemnation/Demolition, Business in Residential Areas, Care of Premise, Illegal Dumping, Junked Vehicles, Signs in Violation of City Ordinance, Street Lights out, Weedy Lots, Mowing Liens, Dilapidated Structures, Parking on Grass, Unsanitary Living Condition. Food safety inspections, Health Review Plan, Restaurant Consultation, Health Permits.
Departments Development Services
956-402-4242/Fax 956-702-5369
Planning & Zoning Conditional Use Permits (CUP’s), Commercial Lot Setbacks, Variances, Property Zoning/Re-Zoning Issues, Annexations, Right-of-Way / Easement Projects, Subdivisions
Departments Development and Research Center
956-402-4651/Fax 956-223-2052
Administration Speak to Library Branch Manager. Information regarding building maintenance and library hours.
Circulation Contact to obtaining a Pharr library card. Information on items checked out at the Development and Research Center. General Information such as return dates, fines and holds. Coordinates the use of study rooms and conference rooms at the Development and Research Center.
Children’s Coordinates activities for children such as story times, arts and crafts, movie days and toddler time.
Departments EMS
956-402-2100/Fax 956-468-2175
  Provides emergency medical services to city
Departments Engineering
956-402-4221/Fax 956-702-5369
  Construction contracts, preparation of bid contract documents, bid openings, management of city projects, GIS, CADD
Departments Finance Department
956-402-4150/Fax 956-702-5318
Accountants Accounting, financial reporting, budgetary control, cash/debit management, investments, travel expense reports
Accounts Payable Checks, process bills for payment, post all charges & expenditures
Departments Fire Department
956-402-4400/Fax 956-475-3433
Prevention Burn Permits, Fire Inspections, Alarm Permits/Renewals, Fire Prevention Presentations, Fire Plans, Trainings on fire extinguishers/smoke detectors, fire station locations, Business requirements for adequate fire protection, scheduling fire inspections, speak to Fire Marshals/Inspectors, Fire Fest, Request of Fire Reports, Station Tours, Reserve Training Room-3rd Floor
Suppression Speak to Asst. Chief/Deputy Chief/Lieutenants, Firefighters, schedule appt. times for Asst. Chief/Deputy Chief, Dept. Fleet repairs/questions, Department offered training, become volunteer Fire Fighter
Administration Firefighter training, speak to Chief, City Hall maintenance & repairs, City Hall Custodians
Departments Golf Course
956-402-4545/Fax 956-702-2536
Pro Shop Assist of Members with setting up Tee-Times/ New Memberships/ Pro Shop merchandise sales/ Tournament Information/ Golfing Fees
Snack Bar Snack Bar/ Breakfast tacos/ Lunch Specials
Clerk Assist to any rental hall information/ Tournament invoicing/ Admin Asst. Myra Ledezma
Director Responsible for the overall operation of the Golf Course
Administration Golf Course Superintendent Eduardo Lopez, Golf Course Manager Michael Fernuick,
Departments Grants Management & Community Dev.
956-402-4190/Fax 956-702-5363
Community Development Administration and implementation of the U.S. Department of Housing and Urban Development Block Grant (CDBG) program.
  Sewer Tap Loan applications/payments, Housing Payments, Housing Program waiting list, Valley Metro Transit public information.
  Section 3, Affirmatively Furthering Fair Housing, and Title VI compliance. Oversight of CDBG award funds to subrecipients.
Grants Grant Applications, Grant Management, Compliance & Reporting, and Assist City Departments with grant opportunities.
Departments Human Resources
956-402-2600/Fax 956-475-3455
HR Can assist you with any questions or concerns you may have or direct your call to the appropriate Coordinator/Specialist.
HR Questions, concerns on City Policy, FMLA, Retirement (TMRS), Civil Service, New Hire Orientation, Background checks, Drug screening results, Employment offers, Employee Celebrations, Job/Career Fairs, Personnel Action forms.
Risk Management Questions, concerns regarding Post accidents/Injury on duty, Workers comp, Insurance coverage and Benefits.
Payroll Questions, concerns regarding Payroll, Kronos, Clearance letters, Employment Verification, Employee of the Month, leave requests, Calendars, W-4’s, Change in Direct Deposit.
Director Responsible for the overall operation of the Human Resources Department.
Departments Innovation & Technology
956-402-4900/Fax 956-702-5313
Tech Support Support for all phone services, network, webpage, internet services and all applications. Coordinates all technology purchases. Submit work orders at [email protected]. City issued picture ID’s
Radio Services Coordinates repairs and support for both public safety communications centers and operation of Technology and Communications Support Vehicle.
Departments Library
956-402-4650/Fax 956-787-5410
Administration Speak to Library Director. Information regarding building maintenance and library hours. Questions regarding library collections. Calls to become a library volunteer.
Circulation Contact to obtaining a Pharr library card. Information on items checked out at the Pharr Memorial Library. General Information such as return dates, fines and holds.
Reference Contact for use of study rooms and conference room at the Pharr Memorial Library. General information of this department.
Children’s Coordinates activities for children such as story-times, arts & crafts, movie days and toddler time. Plans and visits with other educational entities in the city of Pharr.
Departments Municipal Court
956-402-4690/Fax 956-223-2042
  Judicial branch of the government of the City of Pharr. The courts adjudicate Class C misdemeanor cases most of which are criminal, including traffic, city ordinance, state code, juvenile, and disabled parking.
Departments Office of City Communications
956-402-2200/Fax 956-702-5313
Pharr Television Broadcast official city meetings, interview with elected officials and city administrators, and document the historic successes of the HUB-City
Media Relations Arrange press conferences, press releases and work with local news outlets to share stories of the City of Pharr
Special Events Organize Pharr’s annual events: Hub-Phestival, Veterans Day Parade & Fireworks, Christmas fiesta/lighted parade, Diez y Seis De Septiembre Festival, Independence Day Festival,
Departments Parks & Recreation
956-402-4550/Fax 956-781-3102
Admin Park maintenance, building maintenance, recreation, adult athletics, and the aquatic center. Provide registration information, collect fees, and promote programs, and special events.
Pharr Aquatic Center Promote programs such as public swimming; learn to swim classes, hours of operation, and special events.
Athletics Athletic Programs, Cross fit, Youth programs, Boxing
  Economic Development & PEDC Board of Directors Meetings
  Business Retention
  Ribbon Cuttings/Grand Openings
Departments Police Department
956-402-4700/Fax 956-781-9163
Communications 911 emergency calls; requests for POLICE assistance; radio dispatch. These extensions are for non-emergency calls only, not 911.
Records Merging of Offense, Incident, and Supplement Reports. Data Entry/Warrants, Protective Orders, Arrest reports, Alarm billing and payments. Prepare open records request reports for custodian of records.
Investigations Calls for Investigators (Juvenile, Auto Theft, Persons/Property Crimes, Narcotics, Gang Investigator), Case Assignment, Cases Submitted to DA’s Office. Cases Submitted to Juvenile Detention. Crime Victims (Joe Dimas) 4832 and(Mario Garza) 4831, Human Trafficking (Jessica Garcia) 4828, Protective Orders (Allan Cantu) 4829, First Offender Program (Maritza Lara) 4830
Administration Answer Calls for Chief of Police and/or his Asst. Chief(s) of Police. Make appointments for Chief. Correspond with Citywide department and other Law Enforcement Agencies; accept subpoenas from Federal, State or District agencies. Maintain all seizures, financial and annual reports to Justice/Treasury Departments. Burial permits after hours, weekends or holidays.
Departments Public Safety Communications
956-402-4911 / FD 956-402-4444 / PD 956-402-4700
Administration Director of Communications / Admin / Supervisors
EMS Communications  
Police Communications 911 emergency calls; requests for POLICE assistance; radio dispatch
Fire Communications Emergency calls for the Cities of Pharr / Lin San Manuel / Progreso, after hour public works/utilities calls, Fire Alarm calls, bee attacks, medical calls, elevator emergency calls, after hour fire prevention calls, Fire Communication related questions, Fire Report availability questions
Departments Public Utilities
956-402-4300/Fax 956-783-4688
Public Utilities Water leaks, sewer problems, traveling meter installation, leaking fire hydrants, excavation permits for plumbers, manholes Backflow prevention, contractor bacteriological samples, complaints about water, water conservation, low water pressure, lift stations, water treatment plant
Wastewater Plant Wastewater Treatment Plant
Water Treatment Plant Water Treatment Plant
Departments Public Works
956-402-4350/Fax 956-702-8664
Administration Transportation-roadway improvements, street cut permits, tire permits
Animal Control Loose pets, pet traps, licenses for pets (anything related to pets)
Streets Potholes, road repair maintenance
Service Center Fleet maintenance
Traffic Safety Traffic signals, traffic signs, graffiti
Recycling Center Keep Pharr Beautiful, sandbags
Storm water Drainage concerns, flooding, right-of-way maintenance
Departments Purchasing
956-402-4231/Fax 956-702-5318
Purchasing Procurement Activities: Bid Solicitations, Purchase, Service, Supply, Construction Contracts, Purchase Orders, P-Card Purchases
Departments Water Department
Billing Activate new accounts, payments & deposits, questions on water bill, disconnecting water accounts, cut off due to non-payment, payment
plan arrangements, trash can replacement
Waste Management Brush pick up schedule, trash not picked up